Frequently Asked Questions

Type your question below and we'll try to find the closest matching answer. Can't find what you're looking for? Contact us directly.

We match your words against our FAQ library and show the closest answer, plus related questions you can click.

← All categories

Customer Relationship Management

  • What is Customer Relationship Management?

    Customer Relationship Management refers to software and processes to manage leads, customers, sales pipelines, and customer service in one place.

  • What does Shivakarma's CRM implementation service include?

    Our CRM implementation service includes lead tracking, sales pipeline management, marketing automation, and customer service tools, delivered by our in-house team.

  • Why should I choose Shivakarma for CRM implementation?

    Shivakarma brings ISO-certified quality and security processes, in-house product experience, and a proven track record across domestic and international clients to every CRM implementation engagement.

  • What technologies does Shivakarma use for CRM implementation?

    For CRM implementation, we typically use ASP.NET Core MVC with Dapper and SQL Server, available through our cloudeBond product.

  • How much does CRM implementation cost?

    The cost of CRM implementation depends on the scope, features, and scale required; contact us for a detailed quotation after an initial discussion of your needs.

  • How long does a CRM implementation project take?

    Timelines for CRM implementation projects vary based on complexity and scope, and are shared clearly during the proposal stage after understanding your requirements.

  • Do you provide CRM implementation for small businesses?

    Yes, our CRM implementation solutions are flexible and scalable, making them suitable for small businesses as well as larger organizations.

  • Do you provide CRM implementation for startups?

    Yes, we work with startups and can tailor our CRM implementation offering to fit early-stage budgets and growth plans.

  • Is CRM implementation available for international clients?

    Yes, we provide CRM implementation to international clients; we have already delivered projects in the UAE, Singapore, Thailand, and Saudi Arabia.

  • Which industries do you serve for CRM implementation?

    We provide CRM implementation primarily to sales-driven businesses, agencies, real estate, and service providers, though our solutions can be adapted for other sectors as well.

  • Do you offer customization in CRM implementation?

    Yes, our CRM implementation solutions are customized to match your specific business processes, branding, and requirements.

  • What is the process for starting a CRM implementation project?

    The process starts with an initial consultation and requirement discussion, followed by a proposal, agreement, phased execution with regular updates, testing, and final delivery.

  • Do you provide post-delivery support for CRM implementation?

    Yes, we provide post-delivery support including bug fixes and technical assistance, with optional AMC plans for ongoing maintenance.

  • Is CRM implementation available on a monthly retainer basis?

    Yes, CRM implementation can be offered on a monthly retainer basis for clients who need ongoing, continuous engagement rather than a one-time project.

  • What makes Shivakarma different in CRM implementation?

    Our ISO-certified processes, in-house product expertise, and relationship-first approach set our CRM implementation service apart from typical vendors.

  • Can I get a free consultation for CRM implementation?

    Yes, we offer a free initial consultation to understand your CRM implementation requirements and suggest the best approach.

  • Do you sign an NDA before starting CRM implementation work?

    Yes, we can sign a Non-Disclosure Agreement before discussing detailed requirements for your CRM implementation project.

  • What is the payment structure for CRM implementation?

    Payment for CRM implementation is typically structured in milestones, such as an advance followed by delivery-based or monthly payments, as agreed in the contract.

  • Do you provide a warranty for CRM implementation work?

    Yes, we provide a warranty period after delivery of CRM implementation, during which defects within the agreed scope are fixed at no extra cost.

  • Can CRM implementation be integrated with my existing systems?

    Yes, CRM implementation can be integrated with your existing software, databases, or third-party tools as required.

  • Is CRM implementation available for government or tender projects?

    Yes, we undertake government and tender-based CRM implementation projects and maintain the certifications and documentation typically required for such processes.

  • Do you have case studies for CRM implementation?

    We have delivered CRM implementation projects for clients across healthcare, education, retail, and other sectors; specific case studies can be shared on request.

  • What is the team size dedicated to CRM implementation projects?

    Team size for CRM implementation projects is allocated based on project scope and timeline, ensuring adequate resources for quality delivery.

  • How do you ensure quality in CRM implementation?

    Quality in CRM implementation is ensured through our ISO 9001:2015 certified quality management processes, structured testing, and review cycles.

  • What security measures are followed in CRM implementation?

    We follow ISO/IEC 27001:2022 aligned security practices in CRM implementation, including access control, secure development, and data protection measures.

  • Do you provide training for CRM implementation?

    Yes, we provide training and onboarding support so your team can confidently use and manage the CRM implementation solution delivered.

  • Can CRM implementation be scaled as my business grows?

    Yes, our CRM implementation solutions are built with scalability in mind, so they can grow along with your business.

  • Is CRM implementation available in Lucknow or Uttar Pradesh?

    Yes, CRM implementation is available in Lucknow and across Uttar Pradesh, where our head office is based, as well as pan-India.

  • Do you provide CRM implementation services outside India?

    Yes, we provide CRM implementation to clients outside India, including in the UAE, Singapore, Thailand, and Saudi Arabia.

  • What is the first step to get a quote for CRM implementation?

    The first step is to share your requirements through our website or by contacting our team directly; we will follow up to discuss and prepare a quotation.

  • How do I contact Shivakarma for CRM implementation?

    You can contact us through the contact form on our website, by email, or by phone to discuss your CRM implementation requirements.

  • Do you provide AMC (Annual Maintenance Contract) for CRM implementation?

    Yes, we offer AMC plans for CRM implementation covering updates, support, and maintenance after the initial warranty period.

  • What deliverables do I get after CRM implementation completion?

    Deliverables for CRM implementation typically include the working solution, relevant documentation, and a support/warranty period as per the agreement.

  • Can I request a demo before starting CRM implementation?

    Yes, where applicable, we can provide a demo or sample of our work before you commit to a full CRM implementation engagement.

  • Do you provide documentation after CRM implementation delivery?

    Yes, we provide documentation such as user guides or technical notes relevant to the CRM implementation solution delivered.

  • Does Shivakarma have a dedicated product for CRM implementation?

    Yes, for CRM implementation, we recommend our flagship product cloudeBond, which offers a ready-made solution that can also be customized further.

Chat on WhatsApp