Frequently Asked Questions

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Company

  • Who is Shivakarma Infotech Solutions Pvt. Ltd.?

    Shivakarma Infotech Solutions Pvt. Ltd. is an ISO-certified IT company headquartered in Lucknow, Uttar Pradesh, India, providing software development, IT consultancy, and digital solutions to clients across India and internationally.

  • When was Shivakarma Infotech Solutions founded?

    Shivakarma Infotech Solutions has been operational since 2019 and was formally incorporated as a private limited company in 2025.

  • Where is Shivakarma Infotech Solutions located?

    Our head office is based in Lucknow, Uttar Pradesh, India. We also serve clients remotely across India and internationally.

  • Who is the Founder and CEO of Shivakarma Infotech Solutions?

    Shivendra Singh is the Founder, CEO, and Managing Director of Shivakarma Infotech Solutions Pvt. Ltd.

  • Who are the key leadership members at Shivakarma?

    Our leadership team includes Shivendra Singh (Founder, CEO & MD), Vidya Malve (COO), Ashutosh Singh (CFO), Vikas Maity (CTO), and Devendra Kumar Singh Chauhan (Director).

  • Is Shivakarma Infotech Solutions ISO certified?

    Yes. We hold ISO 9001:2015 (Quality Management), ISO/IEC 27001:2022 (Information Security Management), ISO/IEC 20000-1:2018 (IT Service Management), and ISO/IEC 42001:2023 (AI Management System) certifications.

  • What is the CIN of Shivakarma Infotech Solutions Pvt. Ltd.?

    Our Corporate Identification Number (CIN) is U62099UP2025PTC223343.

  • Does Shivakarma work with international clients?

    Yes, we have delivered projects for clients in the UAE, Singapore, Thailand, and Saudi Arabia, in addition to our domestic client base across India.

  • What industries does Shivakarma serve?

    We serve a wide range of industries including healthcare, education, retail and e-commerce, hospitality, government/public sector, and small to medium enterprises.

  • What are Shivakarma's flagship products?

    Our four flagship products are cloudeUNi (School/College/University ERP), cloudeVita (Hospital Management ERP), cloudeBond (CRM Software Automation), and cloudeTrack (Store, Inventory & E-commerce Software).

  • What core services does Shivakarma offer?

    We offer Hospital Management Systems, UI/UX Design, Database Security, Mobile Application Development, E-Commerce Development, ID Card Management, Inventory Management Systems, Website Designing, IT Consultancy, IT Management, WhatsApp Integration, CRM, D

  • Does Shivakarma provide services to government organizations?

    Yes, we undertake government and public-sector projects and are experienced in preparing tender documentation and meeting government eligibility requirements.

  • How can I contact Shivakarma Infotech Solutions?

    You can reach us through the contact form on our website, by email, or by phone, and our team will get back to you to discuss your requirements.

  • Does Shivakarma offer a free consultation?

    Yes, we offer an initial consultation to understand your requirements and recommend the right solution before you commit to a project.

  • What makes Shivakarma different from other IT companies?

    We combine ISO-certified quality and security processes with in-house flagship products, a relationship-first approach to client engagement, and proven delivery experience across domestic and international markets.

  • Does Shivakarma sign NDAs before starting a project?

    Yes, we are happy to sign a Non-Disclosure Agreement (NDA) to protect your business and technical information before discussing project details.

  • What is Shivakarma's approach to data security?

    As an ISO/IEC 27001:2022 certified organization, we follow structured information security management practices covering access control, encryption, secure development, and regular risk assessment across all client engagements.

  • Does Shivakarma provide AMC (Annual Maintenance Contracts)?

    Yes, we offer Annual Maintenance Contracts covering updates, bug fixes, performance monitoring, and technical support after project delivery.

  • Can I request a demo of Shivakarma's products before purchasing?

    Yes, we provide product demonstrations for cloudeUNi, cloudeVita, cloudeBond, and cloudeTrack so you can evaluate the solution before making a decision.

  • Does Shivakarma provide services for startups?

    Yes, we work with startups as well as established enterprises, and we offer flexible, scalable solutions tailored to early-stage budgets and growth plans.

  • Does Shivakarma provide services for small businesses?

    Yes, our solutions and pricing are designed to be flexible so that small businesses can also access professional-grade IT services and software.

  • Is Shivakarma's team in-house or outsourced?

    We maintain an in-house team of developers, designers, and consultants led by our CTO Vikas Maity, ensuring consistent quality and accountability across projects.

  • What is the typical process for starting a project with Shivakarma?

    The typical process includes an initial consultation, requirement gathering, proposal and quotation, agreement/NDA signing, phased development with regular updates, testing, deployment, and post-launch support.

  • Does Shivakarma provide documentation after project delivery?

    Yes, we provide relevant technical and user documentation, such as user manuals and system overviews, as part of project delivery.

  • Can Shivakarma handle both small projects and large enterprise projects?

    Yes, our team and processes are designed to scale from small single-module projects to large, multi-phase enterprise implementations.

  • Does Shivakarma offer partnership or reseller opportunities?

    Yes, we welcome partnership, referral, and reseller conversations with agencies, consultants, and businesses interested in our products and services. Please contact us to discuss.

  • What payment terms does Shivakarma follow?

    Payment is typically structured in milestones as agreed in the project contract, such as an initial advance followed by milestone-based or delivery-based payments.

  • Does Shivakarma provide warranty on its work?

    Yes, we provide a warranty period after go-live during which any defects related to the delivered scope are fixed at no additional cost, as specified in the project agreement.

  • What technologies does Shivakarma typically work with?

    We primarily work with ASP.NET Web Forms, ASP.NET Core MVC, C#, SQL Server, and Bootstrap 5, along with modern mobile and web technologies depending on project needs.

  • Can I visit Shivakarma's product websites for more details?

    Yes, you can visit clouedUNi.com, cloudeVita.com, cloudeBond.com, and cloudeTrack.com to learn more about each flagship product.

  • Does Shivakarma provide training after software delivery?

    Yes, we provide user training sessions and onboarding support to help your team get comfortable using the delivered software.

  • Is my data safe with Shivakarma?

    Yes, we follow ISO/IEC 27001:2022 certified information security practices, including access controls, secure coding standards, and confidentiality agreements to protect client data.

  • Does Shivakarma provide 24/7 support?

    Support hours and coverage depend on the service agreement; we offer structured support plans, and extended or 24/7 support can be arranged for eligible projects on request.

  • Can Shivakarma migrate my existing data to a new system?

    Yes, we provide data migration services to help you move your existing records safely into our systems or a newly developed solution.

  • Does Shivakarma work with subcontractors or partner agencies?

    Yes, we collaborate with partner agencies and subcontractors on select projects while maintaining our own quality and security standards throughout.

  • What is the best way to request a quotation from Shivakarma?

    Share your requirements through our website contact form or email; our team will review them and share a detailed quotation after an initial discussion.

  • Does Shivakarma provide services outside India?

    Yes, we have delivered projects internationally, including in the UAE, Singapore, Thailand, and Saudi Arabia.

  • Is Shivakarma suitable for long-term IT partnerships?

    Yes, many of our engagements evolve into long-term partnerships covering ongoing development, maintenance, and new feature rollouts as client businesses grow.

  • Does Shivakarma help with government tender participation?

    Yes, we assist eligible clients and can participate in government tenders, and we maintain the certifications and documentation typically required for such processes.

  • What certifications support Shivakarma's quality claims?

    Our ISO 9001:2015, ISO/IEC 27001:2022, ISO/IEC 20000-1:2018, and ISO/IEC 42001:2023 certifications independently validate our quality, security, IT service management, and AI management practices.

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