Shivakarma Infotech Solutions Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and services.

Company Name: Shivakarma Infotech Solutions Private Limited
Website: shivakarma.in
Contact: contact@shivakarma.in

1. Services We Provide

Our company specializes in comprehensive IT solutions across multiple domains: Hospital Management Systems, Inventory Management, Customer Relationship Management, Appointment Management, UI/UX Design, Website Designing, Digital Marketing, Data Analysis, Database Security, IT Consultancy, Cyber Security, App Development, Mobile Applications, IT Management, Domain Hosting, Bulk SMS Service, E-Commerce Development, WhatsApp Integration, Staff Hiring Management, Biometrics Record Management, and ID Card Management.

2. Information We Collect

Information You Provide: Contact information (name, email, phone, company), business information, communication data (messages and inquiries), and details about the services you're interested in.

Information Collected Automatically: Basic technical information such as device type, browser information, and usage analytics when you interact with our website or social channels.

Third-Party Information: Business information from publicly available sources for B2B communications, and referral information from mutual connections or partners.

3. How We Use Your Information

We use your information to deliver quotes and proposals, provide IT solutions and consultancy, manage project communications, provide technical support, respond to inquiries, share relevant updates, and improve our service offerings.

4. Information Sharing and Disclosure

We do not sell or rent your personal data to any third party for profit. We may share information with trusted service providers under confidentiality agreements, authorized business partners subject to non-disclosure agreements, or when required by law.

5. Data Security

We implement technical safeguards (SSL encryption, secure server infrastructure, access controls, regular security audits), administrative safeguards (employee training, strict access policies, incident response protocols), and physical safeguards (secure facilities, environmental controls, secure disposal of media).

6. Data Retention

We retain active client data for the duration of the business relationship plus 2 years, marketing communications until you opt out, technical logs for 12 months, and financial records as required by applicable tax and accounting laws.

7. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information (subject to legal obligations), request your data in a portable format, opt out of marketing communications at any time, and modify your communication preferences.

8. International Data Transfers

Your data may be processed in India with proper legal safeguards.

9. Children's Privacy

We do not knowingly collect data from individuals under 18 years of age.

10. Third-Party Links

We are not responsible for the privacy practices of external links shared on our website or social channels.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Material changes will be reflected by updating the "Last Updated" date above.

12. Compliance with Laws

This Privacy Policy is designed to comply with the Information Technology Act, 2000 (India), applicable Indian data protection law, and, where applicable, the General Data Protection Regulation (GDPR).

13. Contact

Website: shivakarma.in
Email: contact@shivakarma.in
Phone: +91 99199 55501
Address: Lucknow, Uttar Pradesh, India

14. Acknowledgment

By using our website and services, you confirm that you have read and agree to this policy.