1. Scope of This Notice

This page is a directory of the legal terms that apply when you visit shivakarma.in, request a quotation, or engage Shivakarma Infotech Solutions Private Limited for any service. Where a signed master services agreement, statement of work or purchase order exists between us, that document takes precedence over the general terms published on this website.

2. Governing Law and Jurisdiction

All agreements with the Company are governed by and construed in accordance with the laws of India. Disputes are first addressed through direct negotiation, then mediation, and where unresolved are referred to arbitration under the Arbitration and Conciliation Act, 1996 (as amended in 2015). Subject to arbitration, the courts at Lucknow, Uttar Pradesh, hold exclusive jurisdiction.

3. Intellectual Property

The Shivakarma name, the Shivakarma logo, and the product names cloudeUNi, cloudeVita, cloudeBond and cloudeTrack are trademarks of Shivakarma Infotech Solutions Private Limited. All website content - text, graphics, layouts, source code, documentation and design assets - is owned by the Company or licensed to it, and may not be reproduced, redistributed or used to create derivative works without prior written permission.

Client-owned data, brand assets and proprietary information supplied to us remain the property of the client and are used solely to deliver the agreed services.

4. Acceptable Use

You may not use this website or our services to distribute malware, attempt unauthorised access, scrape content at scale, misrepresent your identity, infringe third-party rights, or carry out any activity prohibited under the Information Technology Act, 2000. We reserve the right to suspend access where such use is detected.

5. Third-Party Services and Links

Our website and products may reference or integrate third-party services such as payment gateways, analytics providers, hosting infrastructure and messaging APIs. Those services operate under their own terms and privacy policies, and the Company is not responsible for their content or practices.

6. Disclaimer and Limitation of Liability

Information published on this website is provided for general guidance and does not constitute a binding offer, professional advice or a warranty of any kind. Service commitments, warranty periods and liability caps are defined in the executed agreement for each engagement, as summarised in our Terms of Service.

7. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the rules made thereunder, complaints regarding content, data handling or misuse of our platform may be sent to our grievance contact. We acknowledge every complaint within 24 hours and aim to resolve it within 15 days.

8. Notices and Legal Correspondence

Formal legal notices should be addressed to Shivakarma Infotech Solutions Private Limited, Lucknow, Uttar Pradesh 226017, India, with a copy emailed to contact@shivakarma.in. Notices delivered only by social media, chat or phone are not treated as served.

9. Changes to Our Legal Terms

We may revise these documents to reflect changes in law, regulation or our services. The effective date shown at the top of each policy indicates the current version, and material changes are communicated to active clients through their registered email address.