Frequently Asked Questions

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Data Privacy & Compliance

  • Is my data GDPR compliant?

    While we are not formally GDPR-certified, our systems are built following strong data protection principles aligned with our ISO/IEC 27001:2022 certification, and additional safeguards can be implemented for clients with specific regulatory requirements.

  • Do you follow HIPAA guidelines for healthcare data?

    We are not formally HIPAA-certified, but our healthcare solutions like cloudeVita are designed with strong data security and access-control principles, and additional compliance measures can be built in for clients with specific regulatory needs.

  • Where is my data stored?

    Data storage location depends on your chosen deployment — cloud-hosted or on your own on-premise servers; specific hosting details are agreed with you before project start.

  • Can I request deletion of my data?

    Yes, data deletion requests can be honored as per the terms agreed in your service contract; please contact our support team to initiate this.

  • Do you share client data with third parties?

    No, we do not share client data with third parties outside of what is necessary to deliver the agreed service (such as approved integrations), and confidentiality is maintained as per our agreements.

  • Is my data encrypted?

    Yes, we follow encryption and access-control best practices aligned with our ISO/IEC 27001:2022 certified information security processes.

  • Who has access to my data once the project starts?

    Access to your data is limited to team members directly involved in your project, following role-based access control principles.

  • What happens to my data if I stop using your service?

    Data handling after service termination, including export or deletion, is defined in your service agreement; please contact us to discuss your specific case.

  • Do you comply with India's Digital Personal Data Protection Act (DPDP)?

    We follow data protection principles aligned with our ISO/IEC 27001:2022 certification and stay mindful of applicable Indian data protection regulations, including the DPDP Act, in our practices.

  • Can I get a copy of your data protection policy?

    Yes, our data protection and confidentiality practices can be shared as part of your service agreement or on request.

  • Do you use my data to train AI models?

    No, client data shared with us for project delivery is not used to train AI models without your explicit consent.

  • Is my source code kept confidential?

    Yes, your source code and business information are kept confidential in accordance with our NDA and service agreements.

  • How do you prevent data breaches?

    We follow ISO/IEC 27001:2022 aligned security practices including access controls, secure development standards, and regular risk assessments to reduce the risk of data breaches.

  • Can I request an on-premise deployment for full data control?

    Yes, our products can be deployed on your own on-premise servers if you prefer full control over where your data resides.

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