Type your question below and we'll try to find the closest matching answer. Can't find what you're looking for? Contact us directly.
We offer fixed-price project engagements, dedicated monthly retainers, and time-and-material engagements depending on your project's nature and duration.
Most projects begin with an agreed advance payment, followed by milestone-based payments as defined in the project agreement.
Timelines are shared as part of the proposal after requirement discussions, and progress updates are communicated regularly throughout development.
We typically communicate via email, phone, and messaging platforms such as WhatsApp, and can accommodate client-preferred tools like Slack or Microsoft Teams on request.
The number of revision rounds is defined in the project scope agreed upon before starting work; additional revisions beyond scope can be accommodated at extra cost.
Yes, larger projects are assigned a dedicated point of contact or project manager to ensure smooth communication and delivery.
We work closely with clients throughout the project via regular check-ins and reviews to catch concerns early, and any issues within the agreed scope are addressed as part of our warranty and revision terms.
Project cancellation terms, including any applicable charges for work completed, are defined in the signed agreement; please refer to your specific contract or contact us to discuss.
Yes, we provide proper invoices for all engagements as per applicable business and tax regulations.
You can inform our team about urgency when sharing your requirements, and we will assess feasibility and share a revised timeline and quotation accordingly.
Long-term and larger-scope engagements may be eligible for favorable pricing; please discuss your requirements with our team for specific terms.
We follow a phased, milestone-driven delivery approach with clear requirement gathering, development sprints, testing, and review stages to ensure quality and transparency.
Deliverables, including whether source files or code ownership are transferred, are defined in the project agreement based on the engagement type chosen.
Yes, we regularly collaborate with client in-house IT teams, providing development, consultancy, or support as an extension of your existing team.
Yes, for ongoing support and maintenance engagements, we can define a Service Level Agreement (SLA) covering response times and support scope.
Support requests can be raised via email, phone, or a designated support channel shared with you after project delivery.
You can escalate unresolved issues to your assigned point of contact or directly to our management team for prompt attention.
Yes, ongoing performance monitoring can be included as part of AMC or dedicated IT management engagements.
Yes, we can review, redesign, or upgrade systems originally built by other vendors after an assessment of the existing codebase and requirements.
Yes, we always share a written proposal covering scope, timeline, and cost before any project begins.
Our development team, led by CTO Vikas Maity, has extensive experience delivering ERP, CRM, healthcare, and e-commerce solutions since 2019.
We adapt our methodology to the project; smaller, evolving projects often follow an agile, iterative approach, while larger fixed-scope projects may follow a structured waterfall approach.
Our team communicates fluently in both English and Hindi, and we prepare client-facing documentation in polished English by default.
Yes, we regularly prepare Business Requirement Documents (BRDs), Technical Design Documents (TDDs), and solution architecture documents as part of our consultancy and development engagements.
Yes, we have experience preparing eligibility documentation and understanding requirements for government tender portals.
