Frequently Asked Questions

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Hospital Management System

  • What is Hospital Management System?

    Hospital Management System refers to a digital solution that helps hospitals, clinics, and diagnostic centers manage patient records, appointments, billing, pharmacy, and staff operations from a single secure platform.

  • What does Shivakarma's HMS service include?

    Our HMS service includes patient registration, OPD/IPD management, billing, pharmacy and lab integration, and doctor scheduling, delivered by our in-house team.

  • Why should I choose Shivakarma for HMS?

    Shivakarma brings ISO-certified quality and security processes, in-house product experience, and a proven track record across domestic and international clients to every HMS engagement.

  • What technologies does Shivakarma use for HMS?

    For HMS, we typically use SQL Server and ASP.NET with stored-procedure-driven architecture.

  • How much does HMS cost?

    The cost of HMS depends on the scope, features, and scale required; contact us for a detailed quotation after an initial discussion of your needs.

  • How long does a HMS project take?

    Timelines for HMS projects vary based on complexity and scope, and are shared clearly during the proposal stage after understanding your requirements.

  • Do you provide HMS for small businesses?

    Yes, our HMS solutions are flexible and scalable, making them suitable for small businesses as well as larger organizations.

  • Do you provide HMS for startups?

    Yes, we work with startups and can tailor our HMS offering to fit early-stage budgets and growth plans.

  • Is HMS available for international clients?

    Yes, we provide HMS to international clients; we have already delivered projects in the UAE, Singapore, Thailand, and Saudi Arabia.

  • Which industries do you serve for HMS?

    We provide HMS primarily to hospitals, clinics, diagnostic centers, and nursing homes, though our solutions can be adapted for other sectors as well.

  • Do you offer customization in HMS?

    Yes, our HMS solutions are customized to match your specific business processes, branding, and requirements.

  • What is the process for starting a HMS project?

    The process starts with an initial consultation and requirement discussion, followed by a proposal, agreement, phased execution with regular updates, testing, and final delivery.

  • Do you provide post-delivery support for HMS?

    Yes, we provide post-delivery support including bug fixes and technical assistance, with optional AMC plans for ongoing maintenance.

  • Is HMS available on a monthly retainer basis?

    Yes, HMS can be offered on a monthly retainer basis for clients who need ongoing, continuous engagement rather than a one-time project.

  • What makes Shivakarma different in HMS?

    Our ISO-certified processes, in-house product expertise, and relationship-first approach set our HMS service apart from typical vendors.

  • Can I get a free consultation for HMS?

    Yes, we offer a free initial consultation to understand your HMS requirements and suggest the best approach.

  • Do you sign an NDA before starting HMS work?

    Yes, we can sign a Non-Disclosure Agreement before discussing detailed requirements for your HMS project.

  • What is the payment structure for HMS?

    Payment for HMS is typically structured in milestones, such as an advance followed by delivery-based or monthly payments, as agreed in the contract.

  • Do you provide a warranty for HMS work?

    Yes, we provide a warranty period after delivery of HMS, during which defects within the agreed scope are fixed at no extra cost.

  • Can HMS be integrated with my existing systems?

    Yes, HMS can be integrated with your existing software, databases, or third-party tools as required.

  • Is HMS available for government or tender projects?

    Yes, we undertake government and tender-based HMS projects and maintain the certifications and documentation typically required for such processes.

  • Do you have case studies for HMS?

    We have delivered HMS projects for clients across healthcare, education, retail, and other sectors; specific case studies can be shared on request.

  • What is the team size dedicated to HMS projects?

    Team size for HMS projects is allocated based on project scope and timeline, ensuring adequate resources for quality delivery.

  • How do you ensure quality in HMS?

    Quality in HMS is ensured through our ISO 9001:2015 certified quality management processes, structured testing, and review cycles.

  • What security measures are followed in HMS?

    We follow ISO/IEC 27001:2022 aligned security practices in HMS, including access control, secure development, and data protection measures.

  • Do you provide training for HMS?

    Yes, we provide training and onboarding support so your team can confidently use and manage the HMS solution delivered.

  • Can HMS be scaled as my business grows?

    Yes, our HMS solutions are built with scalability in mind, so they can grow along with your business.

  • Is HMS available in Lucknow or Uttar Pradesh?

    Yes, HMS is available in Lucknow and across Uttar Pradesh, where our head office is based, as well as pan-India.

  • Do you provide HMS services outside India?

    Yes, we provide HMS to clients outside India, including in the UAE, Singapore, Thailand, and Saudi Arabia.

  • What is the first step to get a quote for HMS?

    The first step is to share your requirements through our website or by contacting our team directly; we will follow up to discuss and prepare a quotation.

  • How do I contact Shivakarma for HMS?

    You can contact us through the contact form on our website, by email, or by phone to discuss your HMS requirements.

  • Do you provide AMC (Annual Maintenance Contract) for HMS?

    Yes, we offer AMC plans for HMS covering updates, support, and maintenance after the initial warranty period.

  • What deliverables do I get after HMS completion?

    Deliverables for HMS typically include the working solution, relevant documentation, and a support/warranty period as per the agreement.

  • Can I request a demo before starting HMS?

    Yes, where applicable, we can provide a demo or sample of our work before you commit to a full HMS engagement.

  • Do you provide documentation after HMS delivery?

    Yes, we provide documentation such as user guides or technical notes relevant to the HMS solution delivered.

  • Does Shivakarma have a dedicated product for HMS?

    Yes, for HMS, we recommend our flagship product cloudeVita, which offers a ready-made solution that can also be customized further.

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